Help Desk
| Help Desk
CRA Help Desk Solutions can be implemented to provide support to a variety of business types, from large Corporations with many PC users, to small businesses with just a few users. We created this service with flexibility in mind. The computer is now an integral part of many companies’ daily operations. When a user experiences a problem and doesn’t know how to remedy the situation, down time occurs. This decreases productivity, thereby inadvertently decreasing profits. We make it our business to keep our clients’ down time to a minimum. Our help desk representatives are A+ certified as well as MOUS (Microsoft Office User Specialist) certified in order to provide assistance in troubleshooting both hardware and software related problems. Depending on the level of service you need, we can train our representatives to support many custom in-house applications. We can also support mobile users who need to access your system from remote locations. We can even dispatch a technician on-site in the event that a problem cannot be solved on the First Level (over the phone). We can work with existing IT departments to provide user support services. This frees up your technicians and allows them to concentrate on important back end tasks that may need to be addressed on a daily or weekly basis. Our goal for this service is to streamline your company’s computer usage. We generate weekly reports of user problems / activities to help you determine the nature of usage, the knowledge level of your users, and possibly the stability of your platform. With this knowledge, informed decisions can be made with regards to user training, hardware, and software applications. For more information about our Help Desk Services, please contact us via phone, at 212-376-4040, or email : info@crany.com |
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