CRA Business Model
Our service has been carefully designed in a next generation paradigm.
Redundancy: CRA provides 100% redundancy for the services we provide. When we put one person on site , two are trained. If an issue arises where we may need to add more staff, or if there is an illness, downtime and knowledge transfer is effective and seamless.
Flexibility: Good service is the result of an organization finding ways to answer all requests, while doing it in a timely fashion. The only way to accomplish this is to train the client, and be willing to go above and beyond the call of duty as it is necessary to meet their requirements.
Reliability: There is only one way to demonstrate reliability on an ongoing basis and that is to measure it. We will measure end user satisfaction with our service with our customers. While most will shy away from end user surveys, we welcome the opportunity. With this information we get better intelligence to service you, and we can demonstrate how we can provide value consistently. We believe this is one key reason clients of CRA have been so loyal.
This service paradigm is consistent in all that we provide to you. We offer a modular set of support services which allow you to develop a unique relationship with us based on your needs.
Our services are designed to provide you segmented levels of service.
Foundation Modules:
Within this module are the basic services needed for any network of computers to run. Infrastructure design and implementation provides a stable backbone for network communications. Architectural support assists our clients in the development and/or refinement of the physical and eventual administrative hierarchy within an office network. Let CRA assist you with these core processes to make your equipment work more efficiently for your business.
Base Modules:
The next layer of support required. These are ongoing support services which all offices need on a daily basis.
Premium Modules:
Finally, for mission critical applications, specific focus on application areas is essential. As an example -Market Data application Support assists organizations in the financial sector who require data feed services such as Bloomberg. Where else can you get support for Bloomberg systems but from Bloomberg. The reality is that you need assistance from an organization that focuses on supporting data feed services for these vendors as an enhancement to other core support services in the trading floor environment. Before assuming a support role for our customers, we make sure that we have the industry experience necessary for supporting any client-specific, mission critical application that is in use.
What do our clients say?
